01
Claim
Give every thread a visible owner
Incoming conversations move from shared uncertainty to a named teammate before a reply starts.
Company-domain shared mailboxes
EmuInbox turns shared email into owned work.
Run support@, sales@, and accounts@ from one secure workspace. Assign an owner before anyone replies, block duplicate responses, and keep every action ready for review.
Assign and track every conversation
Prevent duplicate replies
No email-content storage with MFA access
support@Owner claimed
Refund request assigned to Maya
sales@Follow-up set
Enterprise rollout thread due today
accounts@Review ready
Invoice approval captured in history
MFA login
Individual access without shared passwords.
Encrypted sensitive data
Security controls are included by default.
Role-based access
Each teammate stays inside the right mailbox scope.
Action history
Assignments, replies, and handoffs stay reviewable.
Operating rhythm
The shared inbox stops being a place and becomes a process.
EmuInbox gives each mailbox a repeatable control loop: claim the work, coordinate the response, protect access, and leave a reviewable record.
Most shared inbox problems are not message problems. They are ownership problems. The interface has to make responsibility visible before the reply is sent.
Before EmuInbox
No more "Who replied?" confusion
Give every incoming thread a clear owner so teammates instantly know who is handling it.
Clear ownership and status
Assign, reassign, and track progress across support, sales, and operations without guesswork.
Follow-ups that don't slip
Use reminders and task workflows to ensure every customer email gets a timely response.
Compliance-ready audit trail
Keep a complete log of assignments, replies, and actions for accountability and reviews.
02
Coordinate
Keep context beside the mailbox
Status, todos, sender history, and internal notes stay attached to the work instead of scattered through chat.
03
Protect
Avoid duplicate replies and password sharing
Role-based access, MFA, and audit events keep shared email work controlled without shared credentials.
04
Review
Turn handoffs into evidence
Assignment history and activity logs make it clear what happened, who handled it, and what needs follow-up.
Scenarios
Three inboxes, one operating model.
Support, sales, and finance teams can keep different mailbox workflows visible without spreading responsibility across personal inboxes.
support@
01Support inbox
Triage inbound support tickets with clear ownership, contact records, and internal collaboration context.
Owner, status, contacts, todos, and audit history stay together.
sales@ / info@
02Sales inquiries
Route leads quickly, avoid duplicate outreach, and keep follow-up details organized with contact records and todos.
Owner, status, contacts, todos, and audit history stay together.
accounts@
03Billing and finance
Track approvals, billing questions, and stakeholder handoffs with todos, contact history, and an audit-ready activity timeline.
Owner, status, contacts, todos, and audit history stay together.
Integrations
Keep the mail provider. Replace the confusion around it.
EmuInbox works around the company-domain email your team already depends on, adding the collaboration layer without turning provider migration into the project.
Google Workspace
Connect company-domain mailboxes your team already uses.
Microsoft 365
Support shared mailbox operations across Office 365 environments.
Other providers
Evaluate custom provider setups with your team before rollout.
Company-domain mail stays recognizable.
The product story is not a new inbox for its own sake. It is a safer working layer for the addresses customers already know.
Feature system
Every feature answers one question: who owns this next?
The product surface is organized around collaboration, control, and workflow. That keeps the shared mailbox from becoming another unowned queue.
Collaboration layer
Ownership, notes, sender context, and shared contacts.
Team collaboration without chaos
Assign ownership, leave internal context, and keep every shared email conversation moving with clear responsibility.
Sender and company context
See communication history and sender details in one place before your team replies.
Contact record management
Maintain shared contact profiles, notes, and tags across support, sales, and finance workflows.
Control layer
Individual access, role scope, signatures, and audit.
No password sharing required
Teammates use their own accounts to access shared mailboxes securely with role-based permissions.
Security and audit readiness
Email content is not stored by the system, sensitive metadata is encrypted at rest, sign-in enforces MFA, and files are hosted on reliable cloud infrastructure such as AWS and Azure.
Consistent email signatures
Standardize team signatures across shared email inboxes while allowing role-based variations when needed.
Workflow layer
Classification, todos, reminders, and routing automation.
Smart classification
Categorize and prioritize incoming mail faster so high-impact conversations are handled first.
Task and follow-up tracking
Turn emails into owned tasks, set reminders, and reduce missed follow-ups across teams.
Automated workflows
Coming soonUse rules and workflow automation to route shared mailbox traffic to the right owner faster.
Plans
Start small, keep the operating model intact.
Plan differences are about scale, storage, support, and advanced rollout needs. The shared mailbox discipline starts at the first tier.
Free
For a small team testing shared mailbox ownership.
Basic
For teams moving daily shared inbox work into one place.
$19.9
Per user/month
$215 per user/year, 10% off
- Purchased login users
- 20 shared mailboxes
- Permission controls
- 10GB file storage per user
- Email support
Pro
RecommendedFor growing teams that need higher limits and priority support.
$29.9
Per user/month
$320 per user/year, 11% off
- Purchased login users
- 20 shared mailboxes
- 5,000 customers
- 20GB file storage per user
- Priority support
Custom
For organizations with custom deployment or workflow needs.
Custom
- Custom users and mailboxes
- Workflow integration
- Custom feature development
- On-premises deployment option
- Dedicated support
Feature comparisonScrollable table
| Feature | Free | Basic | Pro | Custom |
|---|---|---|---|---|
| Login users | 12 | As purchased | As purchased | Custom |
| Shared mailboxes | 12 | 520 | 520 | Custom |
| Two-factor authentication | Included | Included | Included | Included |
| Sender scanning | Included | Included | Included | Included |
| Customer-associated email display | Included | Included | Included | Included |
| Customers | 200 | 2000 | 5000 | Custom |
| File storage | 2GB | 10GB / user | 20GB / user | Custom |
| Todo | 500 | 10,000 / user | 20,000 / user | Custom |
| Calendar | Included | Included | Included | Included |
| Contact record | 2,000 | 20,000 / user | 50,000 / user | Included |
| Custom signature | Not included | Included | Included | Included |
| Shared mailbox permission control | Not included | Included | Included | Included |
| Workflow integration | Not included | Not included | Not included | Included |
| Custom feature development | Not included | Not included | Not included | Included |
| On-premises deployment option | Not included | Not included | Not included | Included |
| Technical support | Not included | Priority | Dedicated |
Operator notes
The proof is less internal chasing.
Teams care less about dashboard polish and more about whether handoffs become obvious. These notes reflect that operating shift.
"We moved our support@ workflow into EmuInbox and immediately reduced duplicate replies across shifts."
Rachel Kim
Head of Support, Nimbus Commerce
"Ownership and visibility in our sales@ inbox got much clearer. Everyone sees status without pinging each other."
Daniel Ortiz
Sales Operations Manager, Brightlane
"For accounts@, the audit trail is a big win. We can review exactly who handled each billing thread and when."
Ivy Chen
Finance Lead, Northbay Labs
Company-domain services
Email collaboration often starts before the inbox.
For teams that need operational help around the domain itself, EmuInbox can support registration, website setup, mailbox configuration, and maintenance.
Domain registration support
Help your team register and manage company domains with clear ownership and renewal planning.
Website design services
Provide practical company website design aligned with your brand, messaging, and customer journey.
Company email setup and management
Set up and maintain company-domain email accounts, including mailbox configuration and policy guidance.
Website deployment and maintenance
Deploy and maintain company websites with routine updates, operational checks, and infrastructure support.
FAQ
Questions teams ask before rollout
Short answers for security, provider support, and company-domain operations.
EmuInbox: email collaboration that stays accountable
EmuInbox was founded by technical experts dedicated to optimizing enterprise collaboration experiences through standardized, efficient, and secure email management.
Vision
Build an intelligent, secure, and efficient enterprise email collaboration ecosystem.
Mission
Simplify communication through technology and improve efficiency through collaboration.
Contact
Ready to make the shared inbox accountable?
For questions, custom requirements, or trial applications, contact us through chat or email.